{"id":479,"date":"2026-04-11T15:44:04","date_gmt":"2026-04-11T15:44:04","guid":{"rendered":"https:\/\/kup.r-a-w.org\/?page_id=479"},"modified":"2026-04-12T16:29:38","modified_gmt":"2026-04-12T16:29:38","slug":"key-18-artificial-intelligence","status":"publish","type":"page","link":"https:\/\/kup.r-a-w.org\/index.php\/20-key-pporgp\/key-18-artificial-intelligence\/","title":{"rendered":"Key 18 &#8211; Artificial Intelligence"},"content":{"rendered":"\n<p>The advent of AI he&#8217;s caused much concern in some quarters because of the fear they staff will be replaced. However AI should be seen as a means of improving, enhancing and expanding the abilities\/ performance of a practice. It is only the most unscrupulous of employers who will use AI to reduce staff. Given how overstretched health care is any resources should be exhausted. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Level 1<\/h2>\n\n\n\n<p>At level 1 there is either resistance or ignorance of AI. There is little knowledge of possibilities that are on offer. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Introduce AI gently. Provide light training. <\/li>\n\n\n\n<li>Encourage staff to use for simple tasks. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Level 2<\/h2>\n\n\n\n<p>At level 2 staff are starting to use AI for simple things. However lack of training limits how much and how effective it is used. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide medium level training for all staff. <\/li>\n\n\n\n<li>Start reviewing processes where improvements can be found.<\/li>\n\n\n\n<li>Impliment improvements where identified.<\/li>\n\n\n\n<li>Add AI training to the mandatory training <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Level 3<\/h2>\n\n\n\n<p>At level 3 some processes have been improved but many could be further enhanced. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete a review of all processes for improvement opportunities. <\/li>\n\n\n\n<li>Place all protocols, SOPs in fact any written process into one document that staff can drop into an agent which creates an ai assistant that reduce questions to about process\/ e.g how to complete a referral etc.<\/li>\n\n\n\n<li>Add a public facing AI assistant that can reduce queries to reception.<\/li>\n\n\n\n<li>Introduce checks on any agents for errors\/ hallucinations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Level 4<\/h2>\n\n\n\n<p>At level 4 all processes have been reviewed and improvements implemented. However regular review is required to ensure implemented changes have brought the promised improvements. A level 4 practice has a high level of AI utilisation. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SGAs include AI in their improvment ideas. <\/li>\n\n\n\n<li>AI is used at every level of the practice. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Level 5<\/h2>\n\n\n\n<p>A level 5 practice uses AI in all areas with a continuous review for where it can further used. However at level 5, safeguards are in place for patient safety. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The advent of AI he&#8217;s caused much concern in some quarters because of the fear they staff will be replaced. However AI should be seen as a means of improving, enhancing and expanding the abilities\/ performance of a practice. It is only the most unscrupulous of employers who will use AI to reduce staff. Given [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/pages\/479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/comments?post=479"}],"version-history":[{"count":16,"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/pages\/479\/revisions"}],"predecessor-version":[{"id":498,"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/pages\/479\/revisions\/498"}],"up":[{"embeddable":true,"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/pages\/10"}],"wp:attachment":[{"href":"https:\/\/kup.r-a-w.org\/index.php\/wp-json\/wp\/v2\/media?parent=479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}